FAQ – Frequently Asked Questions
Does the hotel have an elevator?
As the hotel is located in a historical building, installation of an elevator is not possible. Our staff will assist you with your luggage, if needed.
Does the hotel have a bar?
Our hotel bar is open 24/7.
Does the hotel have a print/copy service?
You can ask for print and/or copy service at our Front Office.
Does the hotel have meeting facilities?
There’s a meeting room in old Dutch style, the Blue Room. There’s plenty of daylight, strong WiFi, a wireless projector (Click Share) and a Nespresso coffee machine.
Can I smoke in the hotel?
We’re a non-smoking property.
What time can I check in and should I check out?
Check in is possible after 14.00 hrs.
Check out until 11.00 hrs.
Can I leave my luggage at the hotel after check-out?
You can leave your luggage in a safe room, please ask at our Front Office.
Can I rent a bike at the hotel?
You can rent a traditional bike or an electrical bike. Please inform us at least 2 days before arrival if you want to rent a bike.
Can I check in before 14:00 or leave my luggage?
You can check in and if your room is not ready yet, you can leave your luggage in a safe room.
Can I buy tickets from the reception?
We offer tickets to various museums and attractions in Leiden and the surrounding area. Please contact our Front Office for possibilities.